How does a guy get needed info from Clear?

[Clearman]

I'm thankful I found this company and this forum. It appears to be responsive and professional.

But I don't find Clear to be that way at all. A few times I have contacted Clear on the phone to get the to help diagnose connection issues and they either stonewall me or give me phony instructions and things to do like rebooting my computer.

So when I read in these pages the perfectly intelligent idea that sometimes one needs to get data or information about what might be going on from the Clear side of things, I have to wonder how the hack anybody finds someone at Clear that would do such a thing.

So, do any of you guys actually know if it's possible to find a true technician at Clear willing to talk to a customer about connection issues?

Clearman

[Clearman]

LOL , I guess the reason nobody has answered my question is perhaps there is no answer to it.

I just patiently went through Clear's tech issues process today. I was hoping that when the time came, they would forward the issue to someone that could really help me with my slow upload speed issue.

I'm not kidding here. At the end, I was handed off to a guy in the "Tech" department that didn't know the difference between upload and download.

Desperately seeking tier two at Clear!!! Is there really such a thing? Wish there was. I like the whole concept.

Neil

[NickDBLG]

Wow sorry to hear that. We get mixed results. Some people have actually have very good support and escalation but have also seen people with the same experience as you are experiencing. Especially sad are those people who have had good speeds for a while then one day everything just craps out and nobody can explain what happened.

I guess the problem is that people who have a good experience rarely seek out support forums so sometimes the impression can be lopsided.

[Clearman]

Wow sorry to hear that. We get mixed results. Some people have actually have very good support and escalation but have also seen people with the same experience as you are experiencing. Especially sad are those people who have had good speeds for a while then one day everything just craps out and nobody can explain what happened.

I guess the problem is that people who have a good experience rarely seek out support forums so sometimes the impression can be lopsided.

I understand what you are saying Nick. Usually we don't seek forums out unless we need a solution.

It obviously has been a decision of Clear's to not accommodate antennas. I think they could have done far better as a company if they had. From my experience using your equipment, I can see antennas can make a huge difference. So I just think Clear has limited the potential success of their system simply because of potential complexities.

Ironically , I own a few shares of Clear because I think it's a great idea. For example, I like the unlimited data nature of it. So, I don't have to worry about paying more if I go over whatever the limit is. And right now, I am basically getting two services for the price of one since we have two locations and I'm using the main house modem in one place and my USB devise in the other. And this seems to cause no problem with Clear.

Anyway, I just think Clear could do much more to enhance it's system simply by embracing antennas. I imagine you agree and we thank you for filling the void.

But this sort of fundamental change is probably the kind of thing Clear will need to do to survive, so I hope they do. I want them to do well because I like the basic ideas.

But we need to be able to work through these things constructively, so it would be great if Clear was more helpful with it, that's all.

Neil